‘Hi, can I help you?’
‘My friend asked me to order myself a chocolate McFlurry.’
‘Which one would you like?’
‘I have never had a McFlurry before.’
‘Well, there are many varieties, like these two pictured here.’
‘Okay, I’ll have that one.’
‘Do you like chocolate?’
“Yes. Yes, I do.’
‘That’s £2 please.’
‘Oh. I don’t think I have that much.’
‘Oh.’
‘Oh. I do.’
‘Thank you. Enjoy your meal.’
‘Excuse me. Sorry to interrupt your journey. Can I sit here and ask you some questions?’
‘Yes. Okay.’
‘I’m from TFL, doing a survey about your experience today.’
The man proceeds to ask around five questions about the customer’s satisfaction.
‘So, you have rated this journey seven out of ten. Can I ask you why?’
‘Oh man. How long is this going to take?’
‘This will take around three minutes.’
The polite Polish woman sighs but with a kind humoured exhale.
‘I said seven because there were stairs to the platform and I prefer lifts.’
Nine more questions exceeding the duration of around three minutes are asked.
‘And what is your phone number so that should my management want feedback on me, they can ask?’
The woman proceeds to tell the man her phone number and postcode out aloud to a packed carriage.
As she says the last digits and hops off the train, a seated passenger makes notes on a paper bag.